support@homefixapp.com

Amman - Jordan

Privacy Policy

Privacy Policy

Last Updated: July 17, 2026

HomeFix respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or request maintenance services.

This policy is intended to reflect the requirements of Jordan’s Personal Data Protection Law No. 24 of 2023, which entered into force on March 17, 2024.  

1. Information We Collect

We may collect the following information:

  • Full name

  • Email address

  • Phone number

  • Service address or general location

  • Details about the requested maintenance service

  • Messages, photos, or documents you send to us

  • Appointment and service history

  • Payment and invoice information, where applicable

  • Website usage information, including browser type, device information, IP address, and cookies

Please avoid submitting sensitive personal information unless it is necessary for us to provide the requested service.

2. How We Collect Information

We may collect information when you:

  • Complete a contact or booking form

  • Request a quote or technician visit

  • Contact us by phone, email, WhatsApp, or social media

  • Subscribe to promotional updates

  • Use or browse our website

  • Provide feedback or submit a customer review

  • Communicate with a HomeFix technician or support representative

3. How We Use Your Information

We may use your information to:

  • Respond to questions and service requests

  • Arrange technician visits and appointments

  • Provide quotations and confirm service costs

  • Deliver maintenance and installation services

  • Contact you regarding your booking

  • Process payments and issue invoices

  • Improve our services and customer experience

  • Send service updates and promotional communications where you have agreed to receive them

  • Prevent misuse, fraud, or security incidents

  • Comply with legal and regulatory requirements

We will only use personal information for the purposes communicated to you or for other lawful and necessary purposes.

4. Consent

Where required, we will request your clear consent before collecting or processing your personal information.

You may withdraw your consent at any time by contacting us. Withdrawing consent will not affect processing that was lawfully completed before the withdrawal.

Jordan’s Personal Data Protection Law generally requires prior consent for personal-data processing, subject to specific legal exceptions.  

5. Sharing Your Information

We may share necessary information with:

  • HomeFix technicians and service providers

  • Payment-processing providers

  • Website hosting and technology providers

  • Customer-support and communication providers

  • Professional advisers, including accountants and legal advisers

  • Government or regulatory authorities when required by law

We only share information that is reasonably necessary for the relevant service.

We do not sell or rent your personal information to advertisers or unrelated third parties.

6. Technicians and Service Providers

When you book a service, we may provide the assigned technician with information required to complete the visit, such as:

  • Your name

  • Phone number

  • Service location

  • Requested service

  • Relevant instructions or property-access details

Technicians and service providers must use this information only for the requested service and must protect it appropriately.

7. International Data Transfers

Some website, hosting, communication, analytics, or cloud-service providers may store or process information outside Jordan.

Where personal information is transferred outside Jordan, we will take reasonable steps to ensure that the transfer complies with applicable legal requirements and that the information receives an appropriate level of protection. Jordanian law restricts transfers to jurisdictions or recipients that do not provide an adequate level of data protection, subject to applicable exceptions and safeguards.  

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete the requested service

  • Maintain service and payment records

  • Handle complaints or warranty requests

  • Meet accounting, tax, legal, or regulatory obligations

  • Protect HomeFix’s legitimate legal interests

When information is no longer required, we will delete, anonymize, or securely dispose of it where reasonably possible.

9. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against:

  • Unauthorized access

  • Accidental loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

However, no website, communication method, or electronic-storage system can be guaranteed to be completely secure.

10. Your Rights

Subject to applicable law, you may have the right to:

  • Know whether we process your personal information

  • Access the information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of information where legally permitted

  • Withdraw consent

  • Object to or restrict certain processing

  • Request information about how your data is used or shared

  • Submit a complaint regarding the handling of your information

To exercise any of these rights, contact us using the details below. We may need to verify your identity before completing the request.

11. Marketing Communications

We may send promotional emails, messages, or service offers only where permitted and, when required, after receiving your consent.

You may unsubscribe at any time by:

  • Selecting the unsubscribe option in an email

  • Replying with an opt-out request

  • Contacting HomeFix directly

Opting out of marketing will not prevent us from sending essential messages related to an active booking or service request.

12. Cookies

Our website may use cookies and similar technologies to:

  • Keep the website functioning correctly

  • Remember language or browsing preferences

  • Understand how visitors use the website

  • Measure website performance

  • Improve our content and services

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functions.

Where non-essential cookies are used, we may request your consent before activating them.

13. Third-Party Links

Our website may contain links to third-party websites, platforms, or social-media services.

HomeFix is not responsible for the privacy practices, security, or content of external websites. We recommend reviewing their privacy policies before providing personal information.

14. Children’s Privacy

HomeFix services are not directed toward children. Service requests should be submitted by adults or legally authorized representatives.

We do not knowingly collect children’s personal information without appropriate authorization.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in:

  • Our services

  • Website functionality

  • Data-processing practices

  • Legal or regulatory requirements

The updated version will be published on this page with a revised “Last Updated” date.

16. Contact Us

For privacy questions, requests, or complaints, contact:

HomeFix
Amman, Jordan

Email: support@homefixapp.com
Phone: 0777 267 089